Privacy Policy

Effective Date: 1st January 2020

This Privacy Policy describes how Dynamic Frame Wedding Films ("we," "our," or "us") collects, uses, and protects your personal information when you visit and interact with our website www.dynamicframe.co.uk ("Website"), which is hosted by Wix.com Ltd. ("Wix"). We are committed to protecting your privacy and ensuring your personal information is handled in compliance with the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and other relevant data protection laws.

1. Information We Collect

When you use our Website, we may collect the following types of personal information:

1.1. Personal Information You Provide

• Contact Information: Name, email address, phone number, postal address, or any other information you provide through contact forms or when you communicate with us.

• Account Information: If applicable, username and password when you create an account on our Website.

• Payment Information: Financial data (such as credit card numbers) for processing transactions, although this may be processed by third-party payment providers (e.g., PayPal, Stripe) directly and not stored on our servers.

1.2. Automatically Collected Information

• Usage Data: IP address, browser type, operating system, device type, and pages visited on our Website.

• Cookies and Similar Technologies: We use cookies to enhance user experience and gather website performance data. Please refer to our Cookie Policy for more information.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our Website and services.

• To respond to your inquiries or requests.

• To process and fulfil transactions, including payments.

• To send you updates, promotional materials, or other communications (with your consent where required by law).

• To analyse and improve the functionality and user experience of our Website.

• To comply with legal obligations.

3. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

• Consent: Where you have provided your explicit consent (e.g., signing up for a newsletter).

• Contractual Necessity: To fulfil a contract or provide services you have requested (e.g., processing orders).

• Legal Obligation: When we are required to comply with legal obligations (e.g., financial record-keeping).

• Legitimate Interests: Where it is necessary for the legitimate interests of our business (e.g., preventing fraud, ensuring website security).

4. Sharing of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Such as Wix (our website host), payment processors, and other third-party services to assist in operating our Website and delivering services to you.

• Legal Authorities: If required by law or in response to valid legal processes.

5. Data Security

We take reasonable precautions to protect your personal information. Our Website is hosted by Wix, which implements appropriate security measures, including encryption and secure server technologies. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

As a user in the UK or the European Economic Area (EEA), you have the following rights under the GDPR:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can ask us to correct or update inaccurate information.

• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions.

• Right to Restrict Processing: You can request to restrict how we use your personal information.

• Right to Object: You can object to certain types of data processing, such as direct marketing.

• Right to Data Portability: You can request your personal data in a structured, machine-readable format and transfer it to another service provider.

• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [insert email address].

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. When no longer needed, personal data will be securely deleted.

8. International Data Transfers

As Wix is based in Israel, and we may use third-party providers outside the UK or EEA, your personal data may be transferred outside the UK or EEA. Wix complies with EU and UK data protection regulations, ensuring adequate safeguards for such transfers. By using our Website, you consent to these transfers.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact us at info@dynamicframe.co.uk
 

This privacy policy has been written in accordance with UK and EU data protection laws and is specifically tailored for websites hosted by Wix.